Job Title: Program Manager – Internal Initiatives & Strategy Governance
Role Summary
We are looking for an experienced Program Manager to own the governance and end-to-end management of all internal initiatives and strategic programs across the organization.
This role will establish structured visibility, prioritization, and accountability for internal projects spanning innovation, transformation, AI & automation, process improvement, and strategic priorities. You will work closely with senior leadership and cross-functional teams to convert ideas and strategic goals into well-defined programs, drive disciplined execution, remove roadblocks, track outcomes, and ensure initiatives deliver measurable business impact.
Key Responsibilities
1. Portfolio & Program Governance
- Own the centralized governance of all internal initiatives and strategic programs.
- Maintain a single source of truth for ongoing and proposed initiatives across the organization.
- Evaluate and prioritize initiatives based on strategic alignment, business impact, feasibility, investment, and expected ROI.
- Ensure every initiative has a clear business case, executive sponsor, accountable owner, defined milestones, success metrics, and target outcomes.
- Prevent initiatives from remaining stuck in discussion, pilot, or proof-of-concept stages without clear progression.
2. End-to-End Program Execution
- Manage initiatives through the full lifecycle: ideation → evaluation → planning → pilot/MVP → implementation → adoption → benefits realization.
- Develop program plans, roadmaps, milestones, dependencies, and risk registers.
- Conduct regular progress reviews with initiative owners and stakeholders.
- Proactively identify and escalate delays, risks, resource constraints, and interdependencies.
- Drive action-item closure and hold teams accountable for commitments.
3. Strategic Alignment & Leadership Reporting
- Establish and operate a structured governance framework for internal programs.
- Prepare and present executive dashboards covering:
- Initiative status and RAG health
- Key milestones and deliverables
- Expected vs. realized business value
- Investment and resource utilization
- Risks, dependencies, and decisions required
- Facilitate recurring portfolio/program reviews with senior leadership.
- Provide clear recommendations and decision options on critical issues.
4. Benefits Realization & ROI Tracking
- Define measurable success criteria for every initiative.
- Track and report outcomes such as cost savings, productivity gains, process efficiency, automation impact, adoption rates, and employee/customer experience improvements.
- Conduct post-implementation reviews to validate whether expected benefits were achieved and capture lessons learned.
5. Cross-Functional Coordination
- Coordinate programs spanning Technology, Operations, HR, Finance, Sales, Delivery, IT, and other business functions.
- Clarify ownership and accountability across teams.
- Resolve cross-functional dependencies that impact delivery.
- Facilitate alignment and decision-making between business and technology stakeholders.
Required Experience & Skills
- 8–12+ years of experience in Program Management, Portfolio Management, PMO, Transformation, or Strategy Execution roles.
- Proven track record of governing and delivering multiple strategic or internal initiatives simultaneously.
- Strong expertise in program/project governance, stage-gate processes, and benefits tracking.
- Experience with AI, automation, digital transformation, or process-improvement programs is highly preferred.
- Strong business case development and ROI orientation.
- Excellent stakeholder management, facilitation, and executive communication skills.
- Comfortable influencing and driving accountability without direct hierarchical authority.
- Hands-on experience with tools such as Jira, Azure DevOps, Microsoft Project, Planner, Power BI, or similar.
- PMP, PgMP, Agile, Scrum, SAFe, or equivalent certification preferred.
Preferred Attributes
- Structured, detail-oriented, and results-driven.
- Ability to operate effectively in ambiguous and fast-changing environments.
- Strong problem-solving and prioritization skills.
- Collaborative mindset with the ability to build trust across functions and levels.