Domain: Critical Infrastructure Services
Experience: 12+ Years
Role Summary
Lead strategic technology and business transformation programs that support critical infrastructure operations. Drive end-to-end program execution, stakeholder alignment, governance, and operational excellence while managing cross-functional teams and delivering measurable business outcomes.
Key Responsibilities
- Lead large-scale technology and operational transformation initiatives from planning through implementation and operational handoff.
- Manage program roadmap, scope, budget, resources, risks, dependencies, and delivery milestones.
- Partner with business, engineering, operations, finance, and technology leaders to ensure successful execution.
- Establish governance, reporting, and communication frameworks, including executive dashboards and weekly status reports.
- Identify and mitigate program risks, issues, and delivery challenges.
- Drive process improvement, operational efficiency, and adoption of new technologies.
- Ensure solutions align with business objectives, operational requirements, security standards, and compliance needs.
- Track and report program KPIs, milestones, and value realization.
Leadership Responsibilities
- Lead, mentor, and develop program and project management teams.
- Manage resource planning, workforce capacity, performance management, and talent development.
- Foster a culture of accountability, collaboration, continuous improvement, and execution excellence.
- Influence stakeholders and drive alignment across multiple business and technology functions.
Required Qualifications
- 12+ years of experience in Technical Program Management, Program Management, or Technology Delivery.
- Proven experience leading enterprise-wide programs and strategic initiatives.
- Strong stakeholder management and executive communication skills.
- Experience with program governance, budgeting, risk management, and reporting.
- Strong understanding of project execution, operational processes, and technology delivery.
- Experience within Critical Infrastructure Services, Data Centers, Telecommunications, Utilities, Energy, Engineering Services, or related industries.
- Bachelor’s degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or a related engineering discipline.
Preferred Qualifications
- MBA or equivalent business qualification.
- PMP, PgMP, Agile, SAFe, Scrum, or similar certifications.
- Experience managing technology platforms, digital transformation, cloud, data, or operational systems.
- Background in data center operations, electrical systems, telecommunications infrastructure, or mission-critical environments.
Success Factors
- Consistent delivery of programs on time, within budget, and with expected business outcomes.
- Effective stakeholder engagement and executive reporting.
- Strong operational understanding and ability to bridge business and technology teams.
- Demonstrated leadership, team development, and continuous improvement mindset.